Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us, Bela Jewelry, of your decision to withdraw from this contract by means of a clear statement by email ( info@belajewelry.com ).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Please note : The right of withdrawal does not apply to personalized items (e.g. engraved jewelry), as these are made to customer specifications and cannot be resold.

Consequences of revocation

In the event of cancellation, we will reimburse you all payments that we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods promptly and in any event no later than 14 days from the date on which you notified us of your cancellation. This deadline is met if you send the goods before the expiry of the 14-day period.

You will bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling which is not necessary to check the quality, properties and functioning of the goods.