SHIPPING, PAYMENT METHOD & RETURNS
Shipping guidelines
At Bela Jewelry, we focus not only on timeless elegance, but also on an exceptional customer experience – from the ordering process to delivery.
We currently ship exclusively within Germany. Shipping to other EU countries will follow shortly.
Processing time
All orders are processed within 1–2 business days. You will receive a confirmation email with tracking information as soon as your order has been shipped.
Delivery times
Germany: 2–4 working days
Please note: Delivery times may vary on public holidays and during periods of high demand.
Shipping costs
Standard shipping: €4.90
Payment methods
Bela Jewelry offers secure and convenient payment methods. The available payment options are displayed directly at checkout. Payment processing is encrypted and reliable, ensuring you can complete your purchase safely.
Return and exchange policy
We want you to be completely satisfied with your purchase. However, if you are not entirely satisfied, you have the right to return the item.
Return period
You can return your order within 14 days of receipt without giving any reason.
Return conditions
For a return to be accepted, the item must:
Be unused and undamaged
Must be returned in the original packaging
to be sent to the return address of Bela Jewelry
Returns that do not meet these conditions may be refused.
Return shipping costs
The customer is responsible for return shipping costs. We recommend using an insured and trackable shipping service, as we cannot accept liability for lost or damaged returns.
This is how the return process works
To register a return, please contact our customer service at info@belajewelry.de.
Carefully pack the item in its original packaging.
Please return the item to the address provided in your return confirmation.
After receiving and inspecting the item, we will process your refund within 5-7 working days.
✨ Thank you for choosing Bela Jewelry – because every woman deserves to shine.